How long does it take for my order to be shipped out?
When you first place your order we get what's called an authorization from your credit card, it's not actually charged. We then capture the funds (charge) your card to see if the funds are available. If the card charges without any issues we will send the order out within 1-2 business days.
If the card does not charge and we are not able to capture the funds, we will then send you an email alerting you of the issue we are currently having. It is then up to you to find out why your credit card company is not allowing us to capture the funds.
How long does it take for me to receive my order once it has been shipped out in the United States?
Once your order has been shipped out within the United States, you should receive your order in 2-5 business days through the United States Postal Service. Depending on where you are located will determine how long it will take you to receive your product. We are located in Southern California.
How long does it take for me to receive my order once it has been shipped out Internationally?
Once your order has been shipped outside the United States, it can take anywhere from 7-14 days to receive. Depending on where you are located geographically will determine how long it will take for you to receive your product. Please make sure to fill out all information correctly when submitting your order. Also make sure to include a phone number.
Any order that comes back to us internationally will be subject to paying for shipping a second time. If you do not wish to pay for shipping a second time and instead would like a refund at this point, we will refund your order minus the shipping charge that we had incurred.
How much is international shipping?
Handling fee is $30 plus for each additional item we add $2 to the handling fee.
What shipping service do you use?
We use the United States Postal Service for all of our orders.
Domestic orders are shipped out first class (3-5 business days) and priority (1-3 business days).
International orders are shipped out priority international (7-14 business days).
All orders come with a tracking number that is sent out via e-mail once the order is processed. If you do not receive this e-mail within 1-2 business days, please contact firstname.lastname@example.org.
My package was sent back to ballislife, what do I do?
If your package was sent back to us due to your error in address, you will have to pay for shipping for the second shipment back to you. If we made a mistake, we will gladly re-ship the item.
My item came damaged, what do I do?
We will gladly replace any items that come to you damaged, if it is within 5 business days upon delivery. All we need you to do is to contact us via the contact us page and explain to us what the issue is, include your order number and the contact email you used when you placed the order.
My item is too big, or too small, how can I get it replaced?
If your item is too big or small for you we can replace it at no charge. Just send the item back unworn and in new condition and once we receive the item we will send you the correct size.
I was sent the wrong item, how can I go about getting the correct item?
Just simply contact us via the contact us page and we will get you taken care of
Clearance items are sold as is and cannot be returned.
When does free shipping apply?
Free shipping applies to orders shipped within the United States that amount to $50 or more. All international orders incur shipping costs.
How many days until I can't return an item?
10 business days upon delivery. Must contact us within 3 business days of delivery.
You can exchange for different sizes but not different items. You must contact us within 10 business days upon delivery. Email us at email@example.com before returning the item.