Carnival Citi Review: Is it Legit or a Scam?

Carnival Citi Welcome Bonus

Carnival Citi Exclusive Carnival Games

The Carnival Citi welcome bonus is very impressive. Just for joining the site and making a Carnival Citi login, you’ll receive 10 million Gold Coins and 5000 Sweeps Chips.

There’s no Carnival Citi promo code required to get this deal. You’ll simply have to create a new user account and, once your profile is set up, you’ll find your Coins and Chips waiting for you.

Once you’ve grabbed your welcome promo, you’ll also be able to claim another 5000 Sweeps Chips by logging into Carnival Citi for the first 5 days after you sign up.

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Having launched in 2023, Carnival Citi is still a lesser-known sweepstakes site than other gaming brands.

It's unknown why the platform has gained any traction, especially considering the large welcome bonus and a solid portfolio of games provided to players.

Explore slots, video poker, and arcade games with a click of a button.

Once I started to explore the platform, I discovered that most games are locked until you reach a VIP status or make your first Gold Coin purchase.

Players may be avoiding Carnival Citi due to this fact. Most sites offer every game without restrictions, and this simple element may harm the brand more than good.

I have joined Carnival Citi and plan to review the portfolio of games.

I will purchase a small package and walk you through obtaining coins and redeeming Sweeps Coins

Learn more about the game collection and banking processes below so you can decide whether to join Carnival Citi.

A little insight goes a long way toward determining whether a brand will work for you.

Overview of Carnival Citi Game Portfolio

Carnival Citi offers a portfolio of 250+ games. You can easily explore slots, video poker, and arcade games on mobile or desktop devices.

Studios like Habanero and KA Gaming provide games with various themes and features.

The platform lagged considerably as I scrolled through the All Games section. The titles also appeared outdated, which was disappointing.

Overall, categories are provided to streamline the process of selecting a game

You can also utilize a search box to locate specific titles.

Read on to learn more about specific game categories. I will provide examples of games I play and explain how the site operates. Will Carnival Citi offer a quality reel-spinning experience?

Carnival Citi Slot Game Experience

You have a few options once you open the slot section of Carnival Citi. You can scroll through and review each game section or use the game categories to locate specific game types.

It took me a minute to review the layout to figure out how to locate jackpot games, 3-reel options, fruit games, and other themes.

I decided to review the Big Time Jackpot category to see if I could win one of the larger prizes.

I selected a slot called Mermaid’s Melodies, which loaded quickly on my laptop.

• The minimum play amount is 50 SC, so it was affordable.

Like many of the games at Carnival Citi, this slot is outdated. Its appearance is stretched and lacks animated graphics or a unique design.

However, it does have four jackpot prizes, so I played for a few minutes to see if I could trigger a win

After a few spins, I decided to try a game in the New section to see if another slot would offer a more updated experience.

I selected Magic Hats and ran into a similar issue. It was a bit newer in visuals but still not up to par with other sweepstake sites.

The starting spin was also a bit higher, at 200 per rotation. I won a few smaller prizes in my first few spins, but nothing extraordinary.

If you are an experienced sweepstakes gamer, I don’t think you will be impressed with the game portfolio

Each game appears older and lacks the vivid imagery, unique theming, and features that other sites offer.

Carnival Citi Video Poker

Aside from slot games, another category you can explore at Carnival Citi is Video Poker. The only downside is that the games are locked until you make a purchase.

I was already planning on purchasing coins to showcase the banking services, so this was not an issue.

However, if you do not plan on purchasing coins, you won’t be able to access this game section or the arcade titles.

I made a purchase thinking I would have access to these games, but that was not the case. Once the package was added, I went back to the video poker section.

Games were still locked and it said it needed to be VIP to play

This would cost at least $24.99, and in my opinion it is not worth it.

The games are too outdated, and there are plenty of other sites where I can explore similar titles without having to invest funds.

Banking and Prize Redemption

Carnival Citi has several locked games that you cannot access until a purchase is made.

If you decide to purchase more GCs, you can do so via the coin store

Simply click a locked game, and the store will open for you. Even if you make a purchase, some games will still be locked unless you select a VIP package, so keep that in mind.

You can purchase basic packages at lower price points or opt for VIP options to unlock all games.

This is not the norm at sweepstakes casino sites, as most providers already offer each game without locking any titles.

I decided to go with the $4.99 option so I can add free SC as well. Select the BUY tab next to the package you wish to buy to start the transaction.

You can pay with online banking via Trustly or debit/credit cards. I selected cards and purchased my package in less than two minutes.

I could access some locked games, but video poker and arcade titles remained locked and required VIP access to open.

You can use the coins you earn to play available games, and the free SCs help you earn prizes.

The redeem tab is where you claim your prize, and the site requires 100,000 eligible SCs for a 100 real prize.

I tried using the Redeem tab, but it did not work. This is somewhat of a red flag, but I hope it is not working because I don’t have enough eligible SCs to claim.

User Review and Industry Insight

I was surprised to find that Carnival Citi has a top rating on Trustpilot. The brand was new to me despite launching in 2023. I did not expect to find many reviews on the site’s services.

The brand has a 4.6 rating with just over 2,400 reviews.

Thus far, 80% of players have rated the brand 5-star and have been compliant with game collection and prize redemptions. Several big winners have posted positive reviews on the brand.

Negative reviews mainly center around players not winning or having issues with the redemption process.

Reviews are mixed on Reddit, with players either having trouble with prize redemption, or they love the payout process. I hope to have enough SC in the future to test the process and see if I can receive a prize in a timely manner.

There’s no need to ever part with a penny of your money to play at Carnival Citi, whether you’re using Gold Coins for fun only or you’re utilising Sweeps Chips to play for a chance at redeeming real money prizes.

However, if you choose to purchase a Gold Coin package, and when the time comes to redeem those cash prizes, Carnival Citi has a comprehensive range of payment methods at your disposal.

Credit and debit cards make up the majority of the payment options, including Visa, Mastercard, American Express, and Discover (which isn’t accepted at many social casinos).

There are also a selection of several other methods, from PayPal to Venmo, and Trustly online banking. This range means that, whatever your preferred banking method is, it’s sure to be supported at Carnival Citi.

+ 2

Good customer service is the backbone of any sweepstakes casino and helps to make sure that players never have to suffer inferior service.

That’s why an exploration into customer support was a key portion of my Carnival Citi review

I was blown away with the support available at Carnival Citi, and it’s clear that this is a platform that values the customer experience.

They offer a mixture of support channels, beginning with some comprehensive resources on the site which cover useful information such as how Sweeps Chips, prize redemptions and promotions work.

This is a good first stop for anyone looking to solve a general query

For more complex requests, Carnival Citi provides a dedicated email address and telephone line.

However, for a more personalised service the live chat feature offers 24/7 help which, when tested, was able to answer my query efficiently and quickly.

Customer Service
Available Languages:	English
Email:	[email protected]
Telephone:	1-786-772-1915