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Carnival Citi Casino Review: is Carnival Citi Legit?

Latest review of Carnival Citi: How legitimate and reliable is it for USA players?

Carnival Citi

Get ready for the bright lights and big deals of Carnival Citi, a newish sweeps casino which offers a wide selection of vega-style games for you to try.

In my Carnival Citi review I give you my honest opinion about the site, beginning with a truly momentous welcome deal that hands all new players 10 million Gold Coins and 5000 Sweeps Chips. I’ll also work my way round to a look at the excellent customer service, diverse payment methods and, of course, a game selection that numbers into the hundreds and includes slots and much more.

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Carnival Citi Pros & Cons
Carnival Citi: Pros & Cons
  • Daily and weekly lucky draws
  • Massive welcome bonus
  • Regular social media Coin giveaways
  • 100+ slots and games
  • VIP access needed for some games
Social Casino + Sweepstakes!
No offer available on currently
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Payment Methods
User Reviews
Carnival Citi Social Casino Facts
Cashout available:
Daily Rewards:
VIP Program:
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Payment Methods
American Express
Citi Media Tech, LLC
Available Languages
Customer Support
Live Chat, Email Support
Payment Provider Safety Approval rate
Visa high
Mastercard high
American Express high
Discover high
Trustly high
PayPal very high High
Venmo some
No review posted yet.
User Rating
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Last Updated on 05/14/2024
Fact checked by: Vicky Winters

Bonus offers - 10 million Gold Coins and 5000 Sweeps Chips to start your Carnival Citi journey

The Carnival Citi welcome bonus is very impressive. Just for joining the site and making a Carnival Citi login, you’ll receive 10 million Gold Coins and 5000 Sweeps Chips.

There’s no Carnival Citi promo code required to get this deal. You’ll simply have to create a new user account and, once your profile is set up, you’ll find your Coins and Chips waiting for you.

Once you’ve grabbed your welcome promo, you’ll also be able to claim another 5000 Sweeps Chips by logging into Carnival Citi for the first 5 days after you sign up.

Usability - a simple, intuitive site perfect for all players

Carnival Citi social casino is owned and operated by Citi Media Tech, who also own Zitobox, another popular social casino platform. There are a lot of similarities between the sites, and many of the same games appear on both.

Like Zitobox, using the Carnival Citi app just couldn’t be easier. The site has a very clear layout that means even the most techno-wary among us will have no issues navigating to the different areas. Prominent buttons at the bottom of the screen direct new and returning users to sign in, while the majority of the screen showcases Carnival Citi’s games

In fact the only minor quibble I have about the website is that if you misspell it as ‘City’ when you’re searching for it online you’ll be directed to a casino in Johannesburg. I fixed this by adding a bookmark to the site so all was well, but there were a few loud tuts and sighs of exasperation for a minute there.

Mobile app - how does Carnival Citi work on mobile?

While completing my Carnival Citi reviews, I found that there is no dedicated mobile app for players to download. However this in no way detracted from my experience because the mobile optimised Carnival Citi platform works seamlessly on your phone. In fact, I prefer not to download an app because it means no storage is taken up and I don’t use download data.

The mobile site is extremely simple to use, and the smaller screen in no way hampers the experience. I found it a cinch to travel between games, look at the ‘help’ section and go to the live chat all from my mobile.

Payments - a great range of payment options at Carnival Citi boost my Carnival Citi ratings for USA players

There’s no need to ever part with a penny of your money to play at Carnival Citi, whether you’re using Gold Coins for fun only or you’re utilising Sweeps Chips to play for a chance at redeeming real money prizes. However, if you choose to purchase a Gold Coin package, and when the time comes to redeem those cash prizes, Carnival Citi has a comprehensive range of payment methods at your disposal.

Credit and debit cards make up the majority of the payment options, including Visa, Mastercard, American Express, and Discover (which isn’t accepted at many social casinos). There are also a selection of several other methods, from PayPal to Venmo, and Trustly online banking. This range means that, whatever your preferred banking method is, it’s sure to be supported at Carnival Citi.

American Express
+ 2

Customer Service - a complete customer service package

Good customer service is the backbone of any sweepstakes casino and helps to make sure that players never have to suffer inferior service. That’s why an exploration into customer support was a key portion of my Carnival Citi review.

I was blown away with the support available at Carnival Citi, and it’s clear that this is a platform that values the customer experience. They offer a mixture of support channels, beginning with some comprehensive resources on the site which cover useful information such as how Sweeps Chips, prize redemptions and promotions work. This is a good first stop for anyone looking to solve a general query.

For more complex requests, Carnival Citi provides a dedicated email address and telephone line. However, for a more personalised service the live chat feature offers 24/7 help which, when tested, was able to answer my query efficiently and quickly.

Customer Service Carnival Citi
Available Languages: English
Email: [email protected]
Telephone: 1-786-772-1915

Licenses - is Carnival Citi reliable?

Sweepstakes casinos, such as Carnival Citi, don’t need to worry about licensing in the same way that real money gaming sites do. This is because, as Carnival Citi doesn’t require players to lay out any real cash to play any games, there’s no requirement for a full gaming license.

However, Carnival Citi have shown that they’re committed to providing a safe and secure gaming environment for all players. All player information gathered at Carnival Citi is securely stored behind firewalls on secure servers. There’s also a comprehensive collection of responsible gaming tools available on the site to help players stay in control of their playing. This includes the option to set a daily limit and to exclude yourself from the site for a set time period.

Is Carnival Citi available in your state?

Carnival Citi is open to US players aged over 18, except in the following states, where Carnival Citi doesn’t currently operate:

  • Michigan,
  • Ohio,
  • Rhode Island,
  • Utah,
  • Georgia,
  • Kentucky,
  • Pennsylvania,
  • Florida,
  • Missouri,
  • Nebraska,
  • New York,
  • Washington.

Carnival Citi rewards - no loyalty club but lots more rewards

The welcome bonus at Carnival Citi, generous though it is, is only the beginning of the potential rewards and deals. Players can enjoy a daily login bonus, which tops up your virtual balance of Gold Coins and Sweeps Chips, and utilise the A.M.O.E (alternative method of entry) to send a postcard to the site for free Sweeps Chips.

During my Carnival Citi review, I also found that there were a lot of ways to get bonus codes which can be used by players to access Coins and Chips. They appear regularly on Facebook and, in order to get one, you’ll usually just need to comment on a picture, or answer a trivia question about a game.

In addition, Carnival Citi run daily, weekly, and monthly draws for a share of a Sweeps Chips prize, which can run up to 100, 000 Sweeps Chips in the monthly draw. You get 3 e-tickets to the next draw for every 10, 000 Sweeps Chips you play with. It’s Carnival Citi’s way of encouraging you to stay actively engaged in the site but, even if you don’t play regularly enough to hit those numbers, you’ll find there are lots of special deals to be found.

The only low point impacting my Carnival Citi ratings here in fact is that, currently, Carnival Citi don’t offer a loyalty program. This is something that could change in the future though.

Games - lots of slots with regular fresh games

As soon as I signed up at Carnival Citi, I was able to take advantage of the welcome offer which allowed me to not so much dip my toes as do a full frontal belly-flop into the games on offer.

As I mentioned earlier, Carnival Citi and Zitobox are part of the same family and there are a lot of the same games appearing on each site. A lot of these seem to be developed in-house, giving you a unique experience that you won’t find at other sites.

Games are divided into four categories: slots, table games, video poker and arcade games. There’s a diverse mixture of themes available across each to appeal to a broad cross section of players, and regular additions of new games help to keep things fresh. Just a few of the games I sampled were:

  • Lucky Clover
  • Rabbit Runs
  • Lectric Fruits
  • Bear Games

Each game comes with its own rules, bonus features, and minimum and maximum stakes, which you can easily find by pressing the information button.

As well as slots, my Carnival Citi review found a collection of solitaire, keno, video poker, and arcade style games. However, one thing I did find irksome was that some games at Carnival Citi were designated as ‘VIP titles’ which meant they were only open to players who had made a minimum Gold Coin purchase. This included all of the table games. If you’re looking for a sweeps site with free table games then my ClubWPT review will point you towards a knockout site with free poker.

Coins - Gold Coins and Sweep Chips at Carnival Citi

As a sweepstakes casino, Carnival Citi uses two types of virtual currency on their platform. Gold Coins can be used to play games for free while Sweeps Chips can be redeemed as real life prizes which, at Carnival Citi, is cash.

Gold Coins and Sweeps Chips are kept completely separate at Carnival Citi, and you’ll see that you have an individual balance for each.

Gold Coins and Sweeps Chips can be topped up every 24 hours through the daily login bonus. Plus, there are lots of promo codes on Facebook and the site (but Facebook especially) which give you thousands of Coins and Chips.

Good to know - how to redeem Sweeps Chips

  • Before they can be redeemed Sweeps Chips have to be played through once.
  • You’ll also need to build up a balance of at least 100, 000 Sweeps Chips before you can start the redemption process. At a value of 1000 Sweeps Chips to $1, this equals a total prize redemption of $100.
  • There are a few limits to be aware of governing how many Sweeps Chips you can redeem for prizes in one sitting. The maximum redemption possible per day is $10, 000 and the maximum per week is $25, 000.
  • Sweeps Chips must be redeemed to the banking method registered to your account, but Carnival Citi can help you with this process if there are any issues.

Product Summary & Conclusion - Carnival Citi impresses with an outstanding game selection and daily deals

On the whole I have to say I was very pleasantly surprised with the games lobby at Carnival Citi. The wide choice of slots is the best, with many fish style and jackpot games all available for players, but there are a solid collection of other game types too.

The Coin and Chips system at Carnival Citi has been well organised and, after the initial very generous bonus, you’ll find that there are lots more opportunities to collect codes to add extra Carnival Citi Sweeps Chips and Gold Coins to your account. Sign up now to take a trip into Carnival Citi and explore this dynamic site for yourself.

Social Casino Bonus
Carnival Citi
Social Casino Bonus
Get 10M Coins and Free SC5,000
Welcome Bonus
T&Cs apply, 18+

Carnival Citi review FAQ

🎡 Is there a welcome bonus at Carnival Citi?

There sure is, and it’s a beauty. The Carnival Citi no deposit bonus gives all new members 10 million Gold Coins and 5000 Sweeps Chips for free as soon as they sign up to the site. With no promo code required, this deal is super easy to claim too.

🎰 What games can you play at Carnival Citi?

Carnival Citi is home to 100+ diverse casino style games that have been specially curated to suit different types of players. The majority of the on-site titles are slots but there’s also a huge choice of table games, arcade games, video poker, and keno. Games are conveniently divided into categories so you can head straight for your favorites.

🇺🇸 Is Carnival Citi a secure site for players in the US?

Carnival Citi is part of a larger group of established sweeps casinos operating in the US. Although sweeps casinos don’t need a specific license to operate, there’s no Carnival Citi scam to be wary of because the site has demonstrated that they adhere to all local and national laws. They also prioritise player safety through a suite of responsible gaming tools and some advanced security features. However, at the time of writing, Carnival Citi don’t operate in 12 US states, which are listed above.

💰 Can you win real money playing at Carnival Citi?

It’s not possible to win real money playing at Carnival Citi directly but you will be able to redeem one of the virtual currencies used, Sweeps Chips, as cash prizes. In order to be redeemed, you’ll need to have a minimum balance of Sweeps Chips and meet a playthough requirement but that’s fully explained in my Carnival Citi sweeps reviews.

Conclusion - is Carnival Citi legit, and is it worth your time?

Carnival Citi is a great option for any player seeking a totally legal, free way to enjoy their favourite slots and casino style games. Plus, after you’ve been through the simple registration process, you’ll find you have 10 million Gold Coins and 5000 Sweeps Chips ready to fuel your play. Even better, unlike the ClubWPT promo code required to unlock the welcome bonus granting a free month of membership, there’s no need for any bonus codes to scoop the deal here.

Carnival Citi scored more marks with its dedication to customer support, including the 24/7 live chat button (which I happened to test at midnight so I can confirm it’s available for night owls like me), comprehensive range of payment options and super range of games. Although I was disappointed that some games were limited to VIP players, there were still plenty of choices once I’d completed my Carnival Citi registration.

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Our Team
Allan HoweDan TraceyGarrett KermanSara Jane GamelliKenny Ducey
Allan Howe
Allan Howe
Dan Tracey
Dan Tracey
Sports Writer
Garrett Kerman
Garrett Kerman
Sports Reporter | Capper
Sara Jane Gamelli
Sara Jane Gamelli
Sports Writer | Bettor
Kenny Ducey
Kenny Ducey
Sports Reporter | Capper
Social Casino
  • Slots, table and arcade games
  • Huge welcome bonus to start you playing
  • Follow social media for more Coins and Chips
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